Trainers are invited to write lessons, tips, and experiences with NVC.
Ever say something you think is innocuous, like: "I thought you were coming to dinner," and see the other person react as though you had just fired a missile of criticism? After the initial shock of seeing them react, you soon find yourself sucked into a vortex of defending and explaining.
When you say something the listener typically only hears 8% of the content of your words. Facial expression, body language, tone of voice, and what's going on for the receiver fill in the rest. This leaves ample space for miscommunication, confusion, and assumptions.
Given the complexity of...more...