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The most important thing you can do in a reactive moment is to get just a little bit bigger than whatever is happening. To do this, name what you are experiencing by saying something to yourself like, "I feel reactive."  Naming what’s happening moves you from the position of experiencer to observer. If you can maintain your position as observer, you will be able to access other skills that you have for managing reactivity.

When I was about ten years old, I was having increasingly frequent storms of rage. On one such occasion, my father had a rare moment of lucidity and told me the story of how anger had ruined his life. This was far from a perfect transmission of wisdom, he couldn't name the life serving purpose of anger and I was a bit young for the horrifying details he shared. However, I could see how anger was starting to affect my own life and in that moment I made a vow to be free from the damaging effects of anger.

Hello, everyone! I am Cleona Lira, founder of Conscious Money — gain inner freedom & clarity with money and life.

Today I want to share one of the most precious teachings in my life — Nonviolent Communication (NVC) and how it helps me at work. Hopefully, this video will inspire you to learn more and gain some tools that you can apply to increase connection & empathy with clients as well as increase your productivity whilst making life more wonderful overall.